👩🏻💻 Crafting zero to one products and enhancing existing offerings for exceptional services and experiences.
I prioritize customer-centricity, quality, and innovation to deliver value for client partners and their customers.
💡 Struggling with product-market fit or validating new ideas? Gain actionable insights to refine offerings and de-risk concepts before investing further.
I'm a fractional design partner for early-stage companies looking to catalyze my experience — without the agency overhead. I'm a problem-seeker, not just a problem-solver.
🌎 Trusted by industry leaders like MetaLab, Stripe, and Facebook/Meta, as well as innovative startups through to larger organizations.
I bring extensive experience and strategic insight to help turn innovative ideas into tangible products, services, and experiences.
From product visioning and strategy to customer discovery, concepting, research, and refining design through iterative testing, I'm dedicated to every stage of the journey.
I work with select clients via project-based engagements, advisory or a fractional role. I'm always open to meeting good people doing innovative things to see if there's a good fit.
Services
What services do you offer?
• Customer Discovery
• Product Strategy & Visioning
• Facilitation & Product Coaching
• Strategic UX Research, Qualitative research
• Ideation and Concepting
• Iterations & Testing
• Prototyping
• Design Audits, Systems
• UX, Content & Product Design; Creative Direction
• Outcome-focused/customer-centric Roadmapping
• Journey mapping & end-to-end design
What industries do you specialize in?
SaaS & technology-enabled start-ups/scale-ups through to Enterprise; B2B, B2C, and DTC; software, hardware & hybrid physical, product, brand and digital experiences.
Industries include Emerging Tech- AI/ML, IoT & XR (VR/AR//MR), Healthcare Innovation & MedTech, FinTech, CleanTech & ClimateTech, Consumer Products, and more.
I have worked with both private and public sector, and larger, established organizations ranging from enterprise tech & fortune 500s through to government, airports & world-class design studios.
Why engage a product / design partner?
Testimonials
“We've continued to return to Niamh when we need expert, strategic support on complex projects. She is able to quickly make sense of any industry and any project. I recommend working with her when you get the chance!”
MetaLab
Research Leadership
Contact
"Good design is good business" came from T. J. Watson Jr., in a 1966 memo to all of IBM. I first learned of this quote via Kleiner Perkins Caufield & Byers former design partner, John Maeda. 🙏
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